BlueHole Addresses PUBG Anti-Cheat Patch Issue

The team behind PlayerUnknown’s Battlegrounds is having to do some damage control after a recent patch intended to implement anti-cheat measures ended up pretty much breaking the game for players.

Players took to outlets such as Reddit to complain about how the update kicked them and banned them from games without them actually doing anything wrong, although that argument is a little weak.

But it appears that the team actually saw the issue of players, who are not doing anything wrong, get banned from the game.

BlueHole isn’t adding a patch to fix the path, instead they are telling gamers this:

“We released a patch yesterday without going through any maintenance to add some new anti-cheat features.

However, we know that some players are having compatibility issues, causing the game to crash or are unable to launch the game.

We are doing our best to resolve this issue. With the issue that is related to the game not launching, we are checking for any conflict between anti-cheat solutions and other programs.

If you are having a Xenuine related error messages or an issue that is related to the game not starting, please use the following method so that we can further investigate this issue. 

Go to Start -> Run -> Enter “msinfo32”-> file -> export -> enter a file name and click save. Please upload this file to the following forum thread, we will then forward all files to our development team for investigation.

We will not be removing our recent patch in order to keep blocking cheats effectively.

For now, if nothing happens after trying to launch the game, please add both tslgame and tslgame_BE to the exception list in your anti-virus software  (e.g. Trend Micro Internet Security, Avast).

We will try to keep you updated with new solutions to other issues as well.

We sincerely apologize for the inconvenience.”

BlueHole may be digging a hole with their many issues that include patches not doing what they are intended to do, the banning issue, a frustrated player base , and this current approach that may not sit well with a lot of people.